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What SEOs Expect From Their Clients

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I've seen a lot of articles around lately about how to pick and

choose a search engine optimization company. That's fine and

dandy, but it often works the other way around in this industry.

The most successful SEOs pick and choose their own clients. Good

SEOs can spot a tire kicker from a mile off and I know of a few

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SEOs that quickly "fire" clients that give them too much grief.



Why? Because they can. Their reputation is widely known and they

are constantly in demand. Many of them are too busy to spend

time haggling over price or technique and why should they? Their

reputation is rock solid, their results outstanding, the ROI for

their work impressive. Companies are lining up to pay for their

expertise and to benefit from the amazing income generation

potential that a well-executed search engine optimization

campaign can bring. To quote one of the best:



"I choose clients who choose me" - Jill Whalen, HighRankings.com



So how do you recognize top performing SEOs? Most will be

regular contributers to popular webmaster or search engine

forums and many will have their own newsletter or web log

keeping people up to date with the latest developments in the

search industry. Some write regular articles about the search

engines and have them published in popular search engine portals

and resource sites such as Search Engine Guide, Search Engine

Watch, Pandia and SEO Today. Or perhaps you've seen their

articles syndicated on news channels like Moreover, ClickZ or

ZDNet.



Of course some of them are so busy, they don't have time to

write articles. But if they have a good reputation, chances are

people are talking about them. Of course the opposite is also

true. Want to know more about their reputation in the industry?

Conduct a search for their name in the search engine of your

choice. I don't mean the name of their company either - I mean

the name of the actual person who would be responsible for the

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optimization of your site. If you find lots of positive

references, they're a keeper. Finding negative discussions or

comments? Better think twice. Can't find them at all? Then they

probably aren't worth talking about.



Once you've located a top performing SEO, don't expect to call

the shots. Search engine optimizers have certain expectations of

their clients. Let me run through a few of them. To keep your

SEO happy:



1. Don't automatically expect a guarantee - Not all SEOs offer

them. Not because they aren't good at what they do, but because

offering a guarantee can give the false impression that SEOs

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have full control over search engine rankings when in fact only

the engine has this. Also, while many top SEOs will offer a

satisfaction guarantee, many others don't believe a guarantee is

necessary because of their public track record of results and

because they feel a client should trust them fully before

signing on rather than relying on some piece of paper to protect

them.



2. Don't choose by price - The most expensive SEOs aren't

necessarily the best. By the same token, don't make the mistake

of thinking SEO is not worth much. Search engine marketing is

not an "add on" or a short term ad campaign - it is a

continuously evolving marketing channel that can bring upwards

of 50 percent of your total site traffic if done correctly.

Therefore you should allocate a good portion of your marketing

budget towards it each year.



3. Don't assume an SEO isn't good because their own site isn't

ranking highly - Remember the old adage that plumbers taps

always leak? Some SEOs are so busy helping clients that they

don't have time to optimize their own sites. Also, as you would

imagine, competition for rankings in the SEO industry is fierce.

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Just because an SEO isn't ranking highly for all SEO related

terms does not mean they aren't good at what they do - maybe

they don't have the time or inclination to compete with their

peers. For proof of results, look to their client site rankings

and references.



4. Don't question the SEO process after it has begun - It should

all be outlined in the initial proposal, but a SEO worth his/her

salt will make actual changes to your site. They will change the

visible text and/or design. They will probably get rid of that

pretty Flash image or graphic from your home page. They might

change your graphic navigation menu into a bland looking text

menu. But remember they are doing this for a very good reason -

to ensure your site is as search engine compatible as possible.

Listen, learn and trust them - they're experts at this stuff.



5. Don't expect high rankings overnight - It really yanks my

chain when clients call me up a week after their site has been

submitted wanting to know why they're not ranking highly yet!

All good things take time and it can take up to 3 or 4 months

for the search engines and directories to index your optimized

content and re-rank your site accordingly. That said, you should

notice an improvement on some of the faster engines within 2 or

3 weeks.



>> 6. Don't assume traffic is the goal - While your new SEO

campaign might generate high traffic levels, your site needs to

encourage all these visitors to stay, browse, join and/or buy

from you. This means you need to ensure your site is looking its

very best, your navigation structure is intuitive, the copy is

enticing and convincing and the interactive features of your

site (such as catalogs and shopping cart facilities) are working

and easy to use. Not all of these items are the responsibility

of the SEO.



7. Don't assume the campaign ends with submission - Web sites

are not static, they are not like a brochure that is printed and

distributed. They should be thought of as organic - always

growing and changing upon visitor demand. Are your site visitors

finding your site via search queries for information on a

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particular product? Why not expand your web site to accommodate

this demand? You should always be analyzing your log files or

visitor statistics to see how people found your site, what pages

they like best, what keywords they used to find you, how long

they stayed and what they did while visiting. Use this

information to grow your site and work with your SEO to expand

your search engine focus.



8. Don't undo all their good work - Speaking from experience,

there is NOTHING more frustrating than a client who makes

significant changes to their optimized pages without telling

you. I've heard horror stories from other SEOs about clients

that agree to everything, let their site be optimized and

re-launched and then completely remove the carefully optimized

body text or META tags a week later - aarrggh! I won't mention

the client of mine who decided to shut down their site for

Christmas, removing all pages and optimized content without

realizing the impact this would have on their rankings. Search

engines are constantly refreshing and indexing your site

content. Just because your site is ranking well this month,

doesn't mean it will rank that way forever. If you change your

site significantly, your SEO's hard work and all your high

rankings could be down the drain.



Copyright 2003 by Kalena Jordan. All rights reserved under

U.S. and international law.







About the author:

Article by Kalena Jordan, CEO of Web Rank. Kalena was one of the

first search engine optimization experts in Australasia and is

well known and respected in her field. For more of her articles

on search engine ranking and online marketing, please visit High

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